Riley Chen
Summary
Phone-first seller with crisp discovery and disciplined pipeline hygiene.
Core strengths
- Full-cycle sales in Pest and Home services with 7+ years in quota-carrying roles.
- Comfortable with B2C high-velocity motions and structured discovery.
- Maintained 38–45% demo-to-close in structured outbound team.
Recent impact
- 320+ sits annually with 22% close in competitive solar market.
- Reduced cancelations with expectation-setting and photo documentation.
Tools & process
CRM hygiene, same-day follow-up, objection handling, and tight handoffs to install/ops.
Education & certs
- Continuing education in consultative selling; OSHA-aware for field roles where applicable.